Global Cloud-Based Contact Center Market Analysis & Outlook 2019-2025 – ResearchAndMarkets.com

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DUBLIN–(BUSINESS WIRE)–The “Cloud-Based Contact Center – Market Analysis, Trends, and Forecasts” report has been added to ResearchAndMarkets.com’s offering.

Cloud-Based Contact Center market worldwide is projected to grow by US$32 Billion, guided by a compounded growth of 25.4%.

Staying on top of trends is essential for decision makers to leverage this emerging opportunity. The report addresses this very need and provides the latest scoop on all major market segments.

Large Enterprises, one of the segments analyzed and sized in this study, displays the potential to grow at over 23.2%. The shifting dynamics supporting this growth makes it critical for businesses in this space to keep abreast of the changing pulse of the market. Poised to reach over US$20.9 Billion by the year 2025, Large Enterprises will bring in healthy gains adding significant momentum to global growth.

While global megatrends sweeping through the market influence the primary direction of growth, regional markets are swayed by more granular locally unique business drivers. Representing the developed world, the United States will maintain a 30.5% growth momentum.

Within Europe, which continues to remain an important element in the world economy, Germany will add over US$2.7 Billion to the region’s size and clout in the next 5 to 6 years. Over US$1.7 Billion worth of projected demand in the region will come from other emerging Eastern European markets.

In Japan, Large Enterprises will reach a market size of US$1.3 Billion by the close of the analysis period. As the world’s second largest economy and the new game changer in global markets, China exhibits the potential to grow at 23.8% over the next couple of years and add approximately US$5.1 Billion in terms of addressable opportunity for the picking by aspiring businesses and their astute leaders.

Competitors identified in this market include:

  • 3CLogic (USA)
  • 8×8 Inc. (USA)
  • Aspect Software Inc. (USA)
  • BT Group plc (United Kingdom)
  • Cisco Systems Inc. (USA)
  • Connect First Inc. (USA)
  • Evolve IP LLC (USA)
  • Five9 Inc. (USA)
  • Genesys (USA)
  • Liveops Inc. (USA)
  • Mitel Networks Corporation (Canada)
  • NewVoiceMedia Limited (United Kingdom)
  • NICE Ltd. (Israel)
  • Oracle Corporation (USA)
  • Ozonetel Communications Pvt. Ltd. (India)
  • West Corporation (USA)

Key Topics Covered

I. METHODOLOGY

II. EXECUTIVE SUMMARY

1. MARKET OVERVIEW

  • Global Competitor Market Shares
  • Cloud-Based Contact Center Competitor Market Share Scenario Worldwide (in %): 2019 & 2025
  • Global Competitor Market Shares by Segment
  • Managed (Service) Global Competitor Market Share Positioning for 2019 & 2025
  • Professional (Service) Market Share Breakdown of Key Players: 2019 & 2025

2. FOCUS ON SELECT PLAYERS

3. MARKET TRENDS & DRIVERS

4. GLOBAL MARKET PERSPECTIVE

III. MARKET ANALYSIS

GEOGRAPHIC MARKET ANALYSIS

UNITED STATES

  • Market Facts & Figures
  • US Cloud-Based Contact Center Market Share (in %) by Company: 2019 & 2025
  • Managed (Service) Market Share Analysis (in %) of Leading Players in the US for 2019 & 2025
  • Professional (Service) Competitor Revenue Share (in %) in the US: 2019 & 2025

CANADA

JAPAN

CHINA

EUROPE

  • Market Facts & Figures
  • European Cloud-Based Contact Center Market: Competitor Market Share Scenario (in %) for 2019 & 2025
  • Managed (Service) Market Share (in %) by Company in Europe: 2019 & 2025
  • Professional (Service) Market Share (in %) of Major Players in Europe: 2019 & 2025

FRANCE

GERMANY

ITALY

UNITED KINGDOM

REST OF EUROPE

ASIA-PACIFIC

REST OF WORLD

IV. COMPETITION

V. CURATED RESEARCH

For more information about this report visit https://www.researchandmarkets.com/r/m7dbg0

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